You are entitled to a refund for domains purchased with outright payment as long as the following conditions are met:
- You contact us within 48 hours of purchase to request a refund.
- We haven’t yet initiated the domain transfer to you.
The refunds are subject to a 5% cancellation fee to cover the cost of our payment gateway as well as transaction processing.
If for any reason, NS is not able to transfer the domain to your ownership, you will be entitled to a full refund of your purchase amount. In this case, the 5% cancellation fee will not apply.
Important: You are not eligible for a refund after the domain transfer has been initiated to you, or after 48 hours of your domain purchase (whichever happens first).
If the Domain is purchased via Installment Plan (or Lease to own option), any installment payments already received are not refundable. However, you can request a cancellation of future installment payments at any time.
Contact us here, for questions related to refunds and returns.